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Comprehensive and hands-on, Administration Essentials for New Admins is the core training that ensures your success with Salesforce. It’s a must for new administrators. We recommend administrators take this course before starting a Salesforce deployment or when taking over an existing deployment. Who should take this course? Administration Essentials for New Admins is designed for: ???? New system administrators responsible for the setup, configuration, and maintenance of their organization’s Salesforce applications. ???? Other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers. You can take this course in person or in a virtual classroom. Participants can save travel expenses by taking the class virtually. Both formats provide demonstrations, hands-on exercises, and personal attention from the instructor as well as interaction with your peers. For the virtual class, all you need is a web browser and a telephone to watch, listen, and get hands-on experience with the application. Prerequisites: The prerequisites include a solid understanding of basic Salesforce concepts and functionality, and completion of the following online courses, which are available at help.salesforce.com. ???? Getting Started: Navigating Salesforce ???? Getting Started: Using the Sales Cloud What you will learn: When you complete this course, you’ll be able to: ???? Customize your application, including page layouts, fields, tabs, and business processes. ???? Create a secure Salesforce environment. ???? Maintain and import clean data. ???? Create high-value reports and dashboards. ???? Set up workflow automation. 課程大綱： Getting Around the App ??????? Understand the data model and navigation ??????? Find answers in Help & Training Getting Your Organization Ready for Users ??????? Set up the company profile ??????? Configure the user interface ??????? Set up activities and calendars ??????? Configure search settings ??????? Set up Chatter ??????? Understand Salesforce1 settings Setting Up and Managing Users ??????? Manage user profiles ??????? Create and manage users ??????? Troubleshoot user login issues ??????? Understand SalesforceA capabilities ??????? Set up Chatter Free and Chatter external users Security and Data Access? Restrict logins ??????? Determine object access ??????? Manage record access with the role hierarchy ??????? Deal with record access exceptions ??????? Manage field-level security Customization: Fields? Administer standard fields ??????? Create new custom fields ??????? Create selection fields: picklists and lookups ??????? Create formula fields ??????? Work with page layouts ??????? Work with record types and business processes ??????? Maintain data quality Managing Data? Import new records using import wizards ??????? Update existing records with the data loader ??????? Keep records up to date with Data.com and social accounts and contacts ??????? Mass transfer records between users ??????? Back up data with a weekly export ??????? Mass delete records Reports and Dashboards? Run and modify reports ??????? Create new reports with the report builder ??????? Filter reports ??????? Summarize report data with formulas and visual summaries ??????? Print, export, and email reports ??????? Build dashboards Automation? Manage email administration ??????? Set up workflow rules ??????? Automate leads and cases Managing the Support Process* * For virtual classroom attendees,this content is delivered as an online module. ??????? Automate the support process ??????? Understand the Service Cloud console ??????? Enable collaboration in the Service Cloud ??????? Analyze support data with reports and dashboards